Published: December 30, 2016
Beginning January 3, 2017, at 9:00 a.m. Essex will be implementing a new enhanced function that will affect how homeowners communicate with us through the www.EssexHOA.com website. Homeowners will be able to log on to the website, click ‘contact us’ and submit a web submission with their questions, concerns, or feedback. For every topic that is submitted, we have an Essex team member who will be responding in a timely manner to the homeowner regardless of the request. This enhancement also allows Essex to track communications and ensure homeowners are responded to in a timely manner. We will be able to measure our customer service levels as well as run reports on your community to determine major concerns in need of immediate attention as well as more common, recurring requests that can help us implement future enhancements to our system in an effort to continually better your communication experience.